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Welcome to our new brands24 website . This part ”Terms and Conditions” provides information on our Terms and Conditions under which we sell and deliver our products to, including how to place and amend and cancel your order ( contract), request a refund or exchange a your product ("Terms of Sale").

This part ”Terms and Conditions” also covers The Terms and Conditions on which you can use our Site (“Terms of Use”). 

For information on how we collect, hold and process your personal information visit our Privacy Policy site.

Before you use this site or place your order.

Please read these Terms and Conditions.

By using our Site and/or placing an order f, you confirm that you are 18 years or older and that you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site or place an order.

We reserve the right to update or modify our Terms and Conditions at any time without prior notice. Your use of our site and placing your order following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as modified.



The Site is operated by White Dog s.r.o., Šancová 108, 83104, Bratislava.

For any customer support related questions , please contact us via email




Steps for placing an order on our Site and for creating a valid contract are as follows:

  1. You will be guided through the ordering process by a series of instructions directly on the Site. You complete your order by clicking on the "BUY NOW" button. You can review or amend your order at any time before clicking on the "BUY NOW" button.
  2. Once you have placed your order, we will send to you an order aknowledgement email including products you have ordered. detailing the products you have ordered. Once you receive the despatch confirmation email, a contract is formed. The dispatch confirmation email will contain:
    -Details of your order
    -Delivery information
    -Information regarding your right to cancel the contract
  3. If we do not or cannot accept your order, for any reason, we will notify you.
  4. No product will be shipped until payment has been made in full.
  5. We encourage you to check the details of the order acknowledgement email and the despatch confirmation email carefully. It is your responsibility to provide us correct information and notify us if there are any errors or inconsistencies by contacting Customer Support.
  6. If you have ordered a product that is unavailable, we will inform you as soon as possible. You will be entitled to cancel your order and receive a full refund from us (if your card or PayPal account has been charged). In all other cases if you are not fully satisfied with your product, you may return it in accordance with our Cancellations, Returns & Exchanges Policy.
  7. Please note that the information provided about products on the Site is for information purposes only. Please make sure you read all labels, warnings and directions provided with the product before use.
  8. The contract between us for products sold via our Site will be concluded in English.



We do our best to be as precise as possible on our Site about products, size including, availability, colour, materials, maintanance and the product description. Despite the fact we try to do our best to ensure that all product information on our website is 100% correct, it is possible that the product presentation may contain some typographical errors or inaccuracies. As such we  reserve the right to correct any errors or inaccuracies and update information at any time without prior notice (including after you have placed your order).

Please also note that the colours of the products depend on your monitor or device you use, therefore some colours may vary from what you expect.



The price of products is quoted on our your local currency and includes all taxes. Prices quoted exclude delivery costs which will be added to the total cost of the order during the checkout process, but before you click on the "BUY NOW" button. Please see our Delivery Policy for details on delivery costs, time by destination and product type. Products that are shipped to countries outside of the EU may be subject to customs duties and import fees levied by the destination country.

We reserve the right to review and change product prices on our Site at any time without notice. We also reserve the right to refuse or cancel any orders placed for products listed at an incorrect price with incorrect discount vouchers, whether or not the order has already been confirmed. If case your card or PayPal account has already been charged for such a purchase, we will issue you a refund of the order.

We do accept card Payments, Paypal Payment and bank transfers. We do accept cash payments for instore Pick-up Orders.



We do our best to deliver your order by the estimated date in the confirmation email and in accordance to our Delivery Policy.  If no date is given, we promise to deliver at the latest within 30 days of the date of your confirmation email. In the event that your delivery is delayed for any reason, we will do our best to keep you informed on the delivery updates.

Ownership of and risk in the purchased products will pass to you from the time they have been delivered to you. In case you you decided to return the delivered product(s) to us, the risk will remain with you until we have received the returned products or you have returned the product to our store.



If you are in the European Union, under the Distance Selling Regulations, you have the right to cancel your contract with us and return your items by post within 14 day period from the day you received your  item,  (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). We will provide a full refund of the cost of the item and original delivery charge.  We do offer a free return option if you wish to bring your purchased product in our store, in all other cases we not provide free return labels on orders. We do not refund the return shipping costs.

We encurage you to read our Cancellations, Returns & Exchanges Policy for all details and information on how to execute this right, return, exchange or claim your purchased products.



We are responsible, for supplying products that conform to the contract. This means, we provide warranty that the products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. If you are purchasing products from our site as a consumer: unless specific warranties  as a manufacturer’s warranty are expressly given when you purchase products from our site, we do not give any warranties or guarantees in respect of such products over and above those implied by applicable law.



We are only responsible for loss or damage you suffer that is a result of our breach of these terms of sale. In any event, we are not liable for: any losses, howsoever arising, related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption; or any special or indirect loss or damage. contract.



We offer a variety of promotional codes. Generally promotions are only valid on full price product if not advertised differently. Promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. For example, unless expressly permitted for a particular promotional code, you cannot use a student discount in combination with another promotional code. Even if you have more than one promotional code, the codes cannot be combined and it is up to you to chose and use the promotional code that has the biggest benefit on your order you.

Student Discount

Students receive 10% discount online and instore with a valid ISIC or EURO26 card. This discount cannot be combined with any other discount code or promotion, sale.

We reserve the right not to provide 10% dicount if the card is not valid.



Only you and we shall have any rights to enforce any term of the contract formed between us.

The contract formed between us and you, which includes these Terms of Sale and any document referred to in them, constitutes the whole agreement between us and supersedes all prior agreements (written or oral), to the same subject matter.

To the maximum extent permitted by local laws, these Terms of Sale, and any dispute or claim arising out of or in connection with these Terms of Sale (including non-contractual disputes or claims), shall be governed by English law.



Your use of our Site is subject to these Terms of Use.


All of the content on our Site, including all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to copyright and other intellectual property rights

The content of the Site, is premitted solely for the personal, non-commercial use. We reserve complete title and full intellectual property rights in any content you find our our Site.

You may not copy, download, reproduce, modify, publish, redistribute, any content without first obtaining a written permission from us.



Under the applicable law, we should not be liable for any damages that result from the use of, or the use of materials on our site.  This limitation of liability does not apply to products ordered on our site.