Please do not hesitate to contact us within 24 hours following the receipt of your order, regarding any concerns with your delivery or purchase you may have. We will appreciate the opportunity to correct any problems or misunderstandings. Shipping cannot be refunded after the dispatch.
We accept any item purchased on brands24.shop, brands24.ro, brnds24.de or brands24.at website that you are not completely happy with within 60 days of your purchase.
To Brands24 Store > Free
- Right to Cancel: You can bring your item to our store within 14 days of purchase .
- Exchange : You can bring your item for exchange or store credit within 60 days of purchase.
International orders by post > Fees may apply
- Right to Cancel: Please return by post within 14 days of purchase
- Exchange: Please return by post withing 60 days of purchase
Please do not forget to fill out the return form. Please note orders are returned at your own cost.
We recommend you use a tracked service and keep the proof of postage.
Your payment will be refunded using the same payment method used to pay for the purchase within 14 days upon receipt of the returned goods.
Consumer rights if the item is faulty
Under the EU Consumer Rights, goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your item you’re entitled for the following:
- Within 30 days of purchase > If your item is faulty, you can have it repaired, get a replacement or get a refund.
- Within 6 months of purchase > If it can't be repaired or replaced,
- then you're entitled for a refund in most cases.
Please note that this section covers only some of the key rights and does not affect any of your rights provided by the EU Consumer Rights.
If you’ve been unlucky to receive a faulty, damaged or wrong item, please immediately contact our customer support team via email firstname.lastname@example.org or on our online chat.
We do accept exchanges for sizing of the same product or other product within 60 days. For Size Exchanges, the customer is responsible for shipping back the product to us, as well as covering the cost of shipping the new size if applicable. We do not accept exchanges for used apparel. We will ship the new size out after we have received the product in hand, as well as payment for the cost of shipping the new size out. Once we receive the product, we inspect it to make sure it is in new, unworn- condition. Please note that any items returned without all the originals tags or in used conditions will not be accepted or refunded in full amount.
If you are interested in express exchange, you can place a new order & pay the order. Your payment will be refunded right after receiving returned items.
Returns Shipping Address > isklad 190260/09, White Dog s.r.o. , Stará Vajnorská 11 831 04, Bratislava, Slovakia.